Therapy FAQs & What to Expect at Soul Works by Dr. Brooklyn Chick

Schedule a Free 15-Minute Consultation

Starting Individual Therapy

Starting therapy can feel like a big step.
This section walks you through what to expect before we begin, including consultations, next steps, and how to decide if therapy with me feels like the right fit.

  • Where I'm Licensed & Who I Can Work With

    Dr. Tanya Crabb is a licensed psychologist authorized to provide telehealth therapy to adults located in the following states:

    Hawaii, Nevada, New York, Texas, and Washington

    Clients in these states may use insurance or self-pay, depending on coverage.

    Dr. Tanya Crabb is also a PSYPACT provider, authorized to provide telepsychology services to clients located in:

    Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming

    Sessions in PSYPACT states are currently offered as self-pay.

    Important Location Note

    Eligibility is based on where you are physically located at the time of your session — not your permanent residence. If you're unsure whether your location is covered, reach out before scheduling. Dr. Tanya Crabb is happy to confirm your eligibility.

  • What can I expect from therapy? At Soul Works by Dr. Brooklyn Chick, therapy is a space to explore your thoughts, emotions, and experiences without judgment. Dr. Tanya Crabb uses a compassionate, culturally responsive approach rooted in both evidence and real-world understanding — working with you to feel more grounded, connected, and in control of your own story.

    What types of concerns does Dr. Tanya Crabb help with? Dr. Tanya Crabb supports adults navigating a wide range of challenges, including:

    • Stress and anxiety

    • Trauma and PTSD

    • Grief and loss

    • Identity exploration

    • Life transitions

    • Burnout and boundaries

    • Self-worth and confidence

    If it's important to you, it's worth exploring here.

    What if I've never been to therapy before? That's completely okay. Many of Soul Works' clients are new to therapy. Dr. Tanya Crabb will go at your pace — no pressure, no rush — guiding you every step of the way.

  • Session Details & Logistics

    Are sessions virtual or in person? All Soul Works by Dr. Brooklyn Chick sessions are currently virtual. Clients meet with Dr. Tanya Crabb via a secure, HIPAA-compliant platform from the comfort of home or another private space.

    What do I need for a virtual session? You'll need:

    • A stable internet connection

    • A device with a camera and microphone

    • A quiet, private space where you can feel comfortable and supported

    Can I attend sessions from anywhere? For your privacy and safety, sessions need to take place in a quiet, private location where you can speak freely without being overheard or interrupted.

    Sessions cannot be held in public or shared spaces — such as workplaces, cafés, or laundromats — as this compromises confidentiality and the quality of your care.

    Attending from a car is okay as long as you are alone, parked, and in a private setting. Sessions should not take place while driving.

    If you're unsure whether your location will work, reach out ahead of time — Dr. Tanya Crabb is happy to problem-solve together.

    What if I have tech issues? Life happens. If technical issues come up during a session with Dr. Tanya Crabb, we'll troubleshoot together or reschedule as needed — no stress.

    What should I expect in the first session? The intake session at Soul Works by Dr. Brooklyn Chick runs 75 minutes. Dr. Tanya Crabb will explore what's bringing you in, what you hope to get out of therapy, and begin building a personalized plan together.

  • What if I need to cancel or reschedule? Soul Works by Dr. Brooklyn Chick asks for at least 24 hours' notice if you need to cancel or reschedule a session. This helps protect the time set aside for your care and allows that space to be offered to someone else.

    Late cancellations or missed sessions may result in a fee. Dr. Tanya Crabb understands that life happens — if something unexpected comes up, please reach out as soon as you're able.

  • What is a consultation? A consultation with Dr. Tanya Crabb is a free 15-minute virtual session where we explore what you're looking for and decide whether working together feels like a good fit. You're welcome to ask questions, get a sense of Dr. Crabb's approach, and see if Soul Works by Dr. Brooklyn Chick is the right next step for you.

    What happens after the consultation? If we decide to move forward, Dr. Tanya Crabb will walk you through next steps, scheduling, and any remaining questions about starting therapy. If now isn't the right time, that's okay too — no pressure, ever.

    How do I schedule a consultation? Click the "Schedule a Free 15-Minute Consultation" button and choose a time that works for you. The process is quick, secure, and easy.

    Still have questions? Dr. Tanya Crabb is here to make this process feel clear, supportive, and doable. If something wasn't answered here, reach out through the contact form or email directly at info@drbrooklynchick.com.

Schedule a Free 15-Minute Consultation
Learn more

Fees & Payment Options

Therapy is an investment in your well-being, and I believe in making the process clear and transparent.
This section outlines insurance options, private pay rates, sliding-scale availability, and billing details so you know what to expect.

  • At Soul Works by Dr. Brooklyn Chick, Dr. Tanya Crabb believes care should be accessible and transparent. Below you'll find everything you need to know about insurance, private pay, sliding fees, and policies — so there are no surprises.Insurance Coverage

    Does Dr. Tanya Crabb accept insurance? Yes. Soul Works by Dr. Brooklyn Chick currently accepts insurance for clients located in Hawaii, Nevada, New York, Texas, and Washington.

    Billing is managed through Alma, which partners with major carriers such as Aetna and its subsidiaries, including Allied Benefit Systems, Meritain, Nippon Life Benefits, Trustmark, and HealthScope Benefits.

    Once you request an appointment, Alma will verify your benefits and confirm coverage so you know what to expect before we begin.

    For clients located in a PSYPACT state, Dr. Tanya Crabb is authorized to provide telepsychology services through PSYPACT. Sessions in these states are currently offered as self-pay

  • What are Dr. Tanya Crabb's private pay rates?

    • Initial Intake Session (75 minutes): $225

    • Ongoing Therapy Sessions (60 minutes): $215

    • Ongoing Therapy Sessions (50 minutes): $200

    Many clients choose private pay for greater privacy, flexibility, and full control over their care — no insurance restrictions or required diagnoses.

  • Does Dr. Tanya Crabb offer sliding scale rates? Yes. Soul Works by Dr. Brooklyn Chick reserves a limited number of sliding-scale spots for clients experiencing financial hardship.

    If cost is a concern, bring it up during your consultation with Dr. Tanya Crabb — no pressure, no shame. Availability is limited and based on current openings.

  • When is payment due? Payment is due at the time of your session. All major credit and debit cards are accepted securely through the Soul Works by Dr. Brooklyn Chick client portal.

    For self-pay clients, Alma provides a Good Faith Estimate in accordance with the No Surprises Act — so you'll always know what to expect before your session.

    Can I switch between insurance and private pay? In many cases, yes. If your coverage changes or you'd like to adjust how you pay, Dr. Tanya Crabb's team can discuss options and update your payment method as needed.